Task 'AT&T - Receiving' reported error (0x800CCC92): 'Your e-mail server rejected your login. Verify your user name and password in your account properties.
Under Tools, click E-mail accounts. The server responded: -ERR AUTH invalid user/password' There are several causes for this problem:. Outlook is locked out because another device is checking mail.
Just to make you familiar with this largely encountered issue if in case you are an Outlook for Mac 2011 mail client user and as like the majority of users you also have set up a password protection on your Mac machine or MacBook Pro whatsoever it is for the sake of safety purpose then there are numerous possibilities that you might get into trouble.
The server names or port numbers are wrong. Outlook needs an App Password, not your real password. Your profile is corrupt. The stored password could be corrupt If you are using an AT&T / Yahoo account, try the solution at. ICloud users: remove p##.
From the server name. See for more information. While many complaints are coming from AT&T/Yahoo users, the network password dialog problem is not limited to AT&T or Yahoo email accounts. Outlook is locked out because another device is checking mail This is most common when you use a POP3 account and a smartphone or multiple computers to check your email. This should never be a problem when you use EAS, Outlook Hotmail Connector or Exchange mailboxes, but a few IMAP users said they were locked out due to too many devices accessing the server. After trying everything in, uninstalling and reinstalling Outlook and a host of other (useless) solutions, one user realized the dialog stopped coming up when his iPhone was turned off. Turn off all devices and close all but one email client and see if the problem goes away.
If this is the cause, you can reduce the frequency of the network password dialog by setting Outlook and the smartphone or tablet to check mail less often or switch to IMAP if possible. If using an AT&T/Yahoo account, you can also to end the password dialog. Corrupt profile Your Outlook profile may be corrupt. If this is the cause, a new profile will fix it.
See if you don't know how to create a profile. Corrupt password cache In some cases the problem is a corrupt password cache. This is more common with Windows XP, less common with Windows 7/8 (the password cache is handled differently in Windows 7/8 and less likely to become corrupted.) Remove passwords from Windows 7 and 8 using the Credential manager in the control panel. Note: this is rarely the cause of password problems when you use Windows 7 or 8. Instructions to remove the corrupt password cache from Windows XP. Note that this will wipe out all saved passwords for your user account.
Yahoo / AT&T Users If you use an Yahoo-affiliated account, it's less likely the password cache is corrupt. AT&T is known to have an issue with passwords (yet their support staff blames Outlook). Many comments, such as this one by report that the problem is fixed. I've seen reports that you need to do this at least once every 30 days. I had a terrible problem with Outlook not remembering my password. The prompt just kept coming back- enter password and again and again.
I spent hours on this. I read tons of your postings and tons of others and I just wanted to tell you how I fixed it because I only saw one person who figured it out. You might know it but if not, I hope to save some people the hell I went through. I asked to change my password. I just couldn't remember how to do it because AT & T and Yahoo have this weird email relationship; it is complicated.
I asked a tech to help me. Unbeknown to me, he changed the password not only on the AT & T webmail but somehow he did something to the Yahoo mail also (they are separate logons). So now whenever that comes up, all I do is log into the AT & T account online and then the Yahoo one.
They don't seem to be in synch. Some person put this information out because I had reloaded Outlook, created the user profile a million times, got a new virus program, tried to edit the registry. It all came down to AT & T and this messed up logon thing.
If you have AT&T/Yaoo, follow Kev and Joseph's advice and log in online. Log into the account online Wayne shared this. I went online to the ATT Technical Support Chat Line and she had me log onto my ATT Web Mail account. This told me two things: By being able to login to my webmail account I knew that my password was valid, (just in case I changed it and forgot or something similar.) By merely logging on to my webmail account I had actually reset or cleared any errors that my email had.
Ever since then I have had no problems with my Outlook accounts. Problem solved!
Logging in to verify the password is correct is always a good idea and I recommend doing this before (or instead of) changing the password because you assume the password is wrong. I have no idea why it also seemed to clear any errors. Logically it shouldn't matter, but logic is often missing with webmail accounts. (and others) verified this works.
Go to //www.yahoo.com - Log in using your email identity. Check mail. To add more to this, it looks like you may need to log into the web account every 30 days. Resetting the password (or resetting to the same password as you are currently using) may not be necessary if you log in online once every 30 days. Thanks to for sharing this information from the ATT forum. Since I don't have an AT&T account, I can't test it, but I believe either the yahoo web interface (as suggested by Wayne) or the AT&T interface as suggested by others would meet the suspected 30 day log in requirement. Let me know if it works for you.
AT&T has broken the ability to reliably use Outlook to send/receive mail via AT&T accounts (such as my own, at sbcglobal.net. Outlook consistently reports it can’t connect and demands a password. But, the password isn’t the problem. AT&T IS THE PROBLEM. Carol Anne prepared the following instructions for the AT&T website, including screenshots.
If you want a printed copy, a. Go to, and login on the right side of the screen Click on myAT&T, and find the Internet link, and click on it. Now, using the menu bar, click on Profile Scroll down in User Information to the bottom, where you’ll see Status. As shown here, it should read Active.
However, if it reads Disabled, that’s the source of the problem. I know of no way to get AT&T to change that from Disabled to Active, but apparently my two hours of phone calling got somebody to change it, because with this now set to “Active,” Outlook works again! Fixing a Disabled Account. Alert: Intermittent Password Issues AT&T has identified several intermittent password-related issues that may impact customers, including the following: Customer email passwords suddenly stop working After password resets, customers are unable to access email Customers are getting caught in password reset loops The 'Remember Me' password option for email isn't always working Customers are unable to send/receive email with new mail settings Please be aware that AT&T is working to resolve these issues. If you are experiencing any of the symptoms above and have been unsuccessful accessing your email or resetting your password, please Contact AT&T for more assistance. Yahoo Server Configuration recommends changing the POP and SMTP servers to the following names to an end to the dialog. Incoming Mail Server: pop.mail.yahoo.com Use Port 995 and SSL Outgoing Mail Server: smtp.mail.yahoo.com Use Port 465, SSL and authenticate with the outgoing server.
AT&T Account Configuration The new server names apply to all AT&T email domains: ameritech.net, att.net, bellsouth.net, flash.net, nvbell.net, pacbell.net, prodigy.net, sbcglobal.net, snet.net, swbell.net, wans.net addresses. (You can also use the yahoo servers, listed below.) Username: full email address Incoming server: inbound.att.net Use Port 995, SSL enabled. Outgoing server: outbound.att.net Use Port 465, SSL enabled. On the Outgoing Server tab, enable authentication. To change the server names, go to Account Settings and double click on the account. Change the server names on this screen then click on the More Settings button to configure the Ports (on Advanced tab) and Outgoing server authentication.
Every time I clicked to send an E-mail I was hit with the Network password request, My quick fix for Outlook 2007 was in Tools - Options - Mail Setup - E-mail Accounts - Email. Make sure the default email account is highlighted and click 'repair' option. If you're sure of your settings, change nothing and click on 'next' to continue I also checked 'Always use an existing dial up connection' just in case. Not sure if that was part of the fix. Regedit attempts to repair made it worse if anything so advise not to do so. Cheers - Scott. There's a deeper issue here.
Outlook looks at the error from the POP server and for.some. errors, ignores them. If it doesn't recognize the error, of course it doesn't ignore it.
If this were configurable (so other errors could be added), users could control this in a reasonable manner. For example, Cox in our area has been having problems with slow RADIUS (or DIAMETER, or whatever they're using) servers, so some logins get 'Mail store not available, try again in a few minutes'. This became intolerable; I finally called and they basically said 'Yeah, we know, we can move your account to another server', which fixed it.for me.
A far better solution would be to be able to tell Outlook to ignore this error. I know about this because I configured a POP server on an oddball platform to change its response when the account was locked to something Outlook recognized, so it wouldn't put up the dialog.
Alas, this was a good 8 years ago and I've forgotten what the error was and how I learned what it needed to be, but I'm pretty sure I didn't imagine it. My AT&T-Yahoo email account unexpectedly stopped working. Emails send and receive OK to/from my Yahoo mail webpage. But both Thunderbird (on my laptop) and my smartphone could not connect. 'Sending of password for user [email protected] did not succeed. Mail server inbound.att.net responded: (#MBR1213) Please verify your account by going to (snet.net is one of the AT&T domains. To make matters worse, AT&T sold its Connecticut subsidiary to Frontier so it's really a complicated relationship and I have no idea who to call for help) I finally had success with a tip from an earlier suggestion above from Joseph.
He said to login to both Yahoo and AT&T to get them in sync. However I couldn't figure out how to do that. On my AT&T Yahoo mail page, I went to Settings Account Information Choose how Yahoo contacts you. This forced a login prompt, and I logged in.
Then I went back to my usual inbox homepage, logged out and then logged in again. My smartphone and Thunderbird both started to download from Yahoo. There's probably an easier way to get to both logins separately, but I don't know it and at this point, I'm not messing Read more ».
Hey guys, just installed Mavericks GM yesterday and this morning I booted up for the first time and I kept getting incessant ' wants to use the 'Local Items' keychain.' It doesn't appear that I can connect to the internet and everything seems more crash prone than before. I tried opening up Keychains via Utilities but I can't access or delete the 'Local Items' keychain without the password which is not my mac user's password.
Before I committed to either rolling back to 10.8 or trying to reinstall 10.9, I thought I'd give the forums a try. Thanks for any help you guys can provide! Keychain is used for storing passwords for many things, including your home networks Wi-Fi Password and your email account password. Basically what is happening is that the OS X Security model requires a newly installed application (Such as those installed when you upgraded to Mavericks) to request your permission before giving it access to passwords. Instead of just clicking the 'Allow' button, click the 'Always Allow' button if you trust the action that is being done.
While looking into this, I ran into a bug where I'm not able to unlock my login keychain either. When I click the lock icon, nothing happens. So now I have something to look into myself. Keychain is used for storing passwords for many things, including your home networks Wi-Fi Password and your email account password. Basically what is happening is that the OS X Security model requires a newly installed application (Such as those installed when you upgraded to Mavericks) to request your permission before giving it access to passwords.
Instead of just clicking the 'Allow' button, click the 'Always Allow' button if you trust the action that is being done. While looking into this, I ran into a bug where I'm not able to unlock my login keychain either. When I click the lock icon, nothing happens. So now I have something to look into myself. Click to expand.I had the same issue. Here is what I found and what I did. Local items appears to be a sort of 'pseudo keychain' within login.
It does not exist as an independent keychain file and is locked and unlocked when login is locked and unlocked. My login keychain has had a different password than my user account for years.
The problem began for me when I changed my Keychain Access preferences to 'synchronize the login keychain password with account.' The PW for login was changed correctly, but local items did not inherit the new PW. So logging into my user account correctly unlocked the login keychain, but local items remained locked. Eight agents and daemons asked for the PW to local items each time a logged in.
Keychain Access cannot alter local items' password or other settings to remedy this. I cleared the 'synchronize.' Checkbox in Keychain Access and set the PW for login to be the same as the account's PW. I confirmed that local items inherited the PW. Now all three (account, login and local items) all had the same password. In Keychain Access Preferences / First Aid tab, all checkboxes are checked EXCEPT 'synchronize the login keychain password with account.'
Everything works as expected. Logging into the account unlocks both login and local items and no agents demand a PW for local items.
Hope this helps. After upgrading to 10.9 Mavericks today, I ran into the same issue after moving a bunch of stuff to my iCloud keychain.
I found this thread while searching for the answer, so I thought I'd add the solution (what worked for me, anyway). Like some others here, I've consistently used a different password for my keychain password than my login password.
Anyway - in my case, the 'Local Items' keychain password turned out to be the same as my login keychain password. This doesn't seem too surprising, given the information previously posted here. I Forgot the Keychain Password I Forgot the Keychain Password if I had one. I update to Mavericks and I cant do nothing, always appears a message ' App wants to use the 'Local Items' keychain.'
I try to use Keychain First Aid and I asked again for the lost PW, thats stupid!!! To repair a keychain with a wrong PW u need the wrong PW!!! I make a new keychain as recommended in some forums and put my Adm PW, then try to repair the Local Items Keychain and again the same problem. I need the changed-wrong PW. Someone resolve that? This solved me this problem.
I was suffering with this same problem, I followed these steps and everything returned to normality: 1.- I opened KeyChain app and run the FirstAid (from the KeyChain app Menu)with my user Password (this do work) because the problem is not with your password. If there is any trouble with your keychain file this will fix it. 2.- Opened Disk Aid and run Fix Persmissions just in case there was left some wrong file permissions during the upgrade. 3.- Went back to the Key Chain App and Locked and Unlocked the Keychain using the Lock in the top left corner of the app.
When asked for my password I simply typed my User password. After this everything worked fine.
These are the steps that I followed but I really think that #3 did the trick here. You could try to do only #3 directly and it might fix your problem, but fixing the Keychain and fixing OS permissions is never a bad Idea. Good Luck friends. Hey guys, just installed Mavericks GM yesterday and this morning I booted up for the first time and I kept getting incessant ' wants to use the 'Local Items' keychain.'
It doesn't appear that I can connect to the internet and everything seems more crash prone than before. I tried opening up Keychains via Utilities but I can't access or delete the 'Local Items' keychain without the password which is not my mac user's password.
Before I committed to either rolling back to 10.8 or trying to reinstall 10.9, I thought I'd give the forums a try. Thanks for any help you guys can provide! Hope this helps Hi everyone I suddenly had the same problem after awhile of no issues with mavericks. Thanks for this post. I learned from here that there's a Keychain app under the Apps/Utilities Folder.
In my case, my Mavericks install can't seem to remember the log in to my local Macs. What I did was go into the app and removed all instances of the keychains that had the computer name on it.
It seems like when multiple copies are in there, OS X will ask you for the password instead of trying them - even if they're all the same. So once I removed all the duplicate keys, and saved a brand new one, that seemed to have worked. I was suffering with this same problem, I followed these steps and everything returned to normality: 1.- I opened KeyChain app and run the FirstAid (from the KeyChain app Menu)with my user Password (this do work) because the problem is not with your password. If there is any trouble with your keychain file this will fix it. 2.- Opened Disk Aid and run Fix Persmissions just in case there was left some wrong file permissions during the upgrade.
3.- Went back to the Key Chain App and Locked and Unlocked the Keychain using the Lock in the top left corner of the app. When asked for my password I simply typed my User password. After this everything worked fine. These are the steps that I followed but I really think that #3 did the trick here. You could try to do only #3 directly and it might fix your problem, but fixing the Keychain and fixing OS permissions is never a bad Idea. Good Luck friends.
Ughh, is anybody still having this problem? I've been getting these popups since Mavericks install, except for me it's asking for my Login keychain instead of Local Items. I have tried #1. Keychain Access Keychain First Aid Repair #2.
Disk Utility Macintosh HD Repair Disk Permissions #3. Keychain Access lock and unlock my Login keychain Unfortunately, I have not had any success with either of these methods. The most common applications that seems to ask for my password are Safari, Address Book, Messages, and then a couple oddballs. Any suggestions? I'm starting to wonder if a wipe of my HDD and clean install might be my best options. I had the same problem after upgrading to Mavericks.
I called up the Apple store, and this was the fix that was given me:. Go to Finder. On the Finder menu, click on 'Go', then on 'Go to Folder'.
A box should come up. On the box, type in '/Library/Keychains/' and click on 'Go'. It should lead you to the Keychains folder where you will find three items: (1) a folder with a name mixed with letters and numbers, (2) login.keychain, and (3) metadata.keychain. Delete the folder with a name mixed with letters and numbers. Restart your computer. Check to see if the problem has been solved.
It worked for me. Hope it works for you too! I had the same problem after upgrading to Mavericks. I called up the Apple store, and this was the fix that was given me:. Go to Finder. On the Finder menu, click on 'Go', then on 'Go to Folder'.
A box should come up. On the box, type in '/Library/Keychains/' and click on 'Go'. It should lead you to the Keychains folder where you will find three items: (1) a folder with a name mixed with letters and numbers, (2) login.keychain, and (3) metadata.keychain. Delete the folder with a name mixed with letters and numbers. Restart your computer.
Check to see if the problem has been solved. It worked for me. Hope it works for you too! I had the same problem after upgrading to Mavericks. I called up the Apple store, and this was the fix that was given me:. Go to Finder.
On the Finder menu, click on 'Go', then on 'Go to Folder'. A box should come up. On the box, type in '/Library/Keychains/' and click on 'Go'. It should lead you to the Keychains folder where you will find three items: (1) a folder with a name mixed with letters and numbers, (2) login.keychain, and (3) metadata.keychain. Delete the folder with a name mixed with letters and numbers.
Restart your computer. Check to see if the problem has been solved. It worked for me. Hope it works for you too! I had the same problem after upgrading to Mavericks.
I called up the Apple store, and this was the fix that was given me:. Go to Finder. On the Finder menu, click on 'Go', then on 'Go to Folder'. A box should come up. On the box, type in '/Library/Keychains/' and click on 'Go'. It should lead you to the Keychains folder where you will find three items: (1) a folder with a name mixed with letters and numbers, (2) login.keychain, and (3) metadata.keychain. I created an account just to thank you sir as well.
Delete the folder with a name mixed with letters and numbers. Restart your computer. Check to see if the problem has been solved.
It worked for me. Hope it works for you too!
I had the same problem after upgrading to Mavericks. I called up the Apple store, and this was the fix that was given me:. Go to Finder. On the Finder menu, click on 'Go', then on 'Go to Folder'. A box should come up.
On the box, type in '/Library/Keychains/' and click on 'Go'. It should lead you to the Keychains folder where you will find three items: (1) a folder with a name mixed with letters and numbers, (2) login.keychain, and (3) metadata.keychain.
Delete the folder with a name mixed with letters and numbers. Restart your computer. Check to see if the problem has been solved. It worked for me.
Hope it works for you too!
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